Bests & Worsts Reviews from Amazon

I am a behavioral biology/computer science student at Johns Hopkins University, I run art/garden camp in the summer for children. Square trade is positively evil. They straight up lied to me and used their weight as a large institution to ensure that I wasn't able to do anything. Alright time for specifics, I sent my laptop in three times for the same issue--the laptop would shut off unexpectedly because of a loose screw. Every time they sent it back it would turn off within an hour. The first time was pretty bad. The second time I was near loosing it. But the third time? the third time was personal. This was of course infuriating in itself, but oh, oh nononononon it gets worse far worse. Every time I sent it I had to go through an arduous negotiation process taking upwards of two hours. More specifically, when I asked whether or not I would be able to be compensated in any way for having my laptop in transit back and forth from square trade for four months, the answer was no (this is slightly understandable but it gets worse). They failed continuously and did nothing to make up for the mistakes THEY made. The third time they sent back my device, they replaced the hardrive, yet the computer still turned off within an hour of having received it. But wait, theres more. They happened to install the wrong hardrive the second time they send back the device--they gave me a similar i7 processor but one without a turbo drive. I called on the third time furious at their service to complain. If you have a serious issue, FIGHT FIGHT FIGHT, they have people higher up in the chain--the people you are first sent to are trained to tell you no. After much arguing they told me that I would be able to talk with a manager the next day (after waiting and arguing for 2 hours). I didn't receive a call. Awesome so great of you squaretrade what good customer service ("we'll just wait them out!!"). So I waited a week or so and called back (only to have to wait for another hour). In the end they promised me 800$ for my laptop and the amount that they had made me wait, they had also violated a little something known as the Lemon law (look it up), and yes I was quite happy for a brief moment. EXCEPT AFTER HAVING SENT IN MY DEVICE THEY RESCINDED MY CLAIM!!!!! THEY SAID THAT I HAD CHANGED THE HARDDRIVE ON MY COMPUTER DEVICE!!!! ARE YOU KIDDING ME MY VERY COMPLAINT WAS THAT THEY HAD PUT THE WRONG HARDRIVE BACK INTO MY DEVICE? WHAT ELSE CAN I SAY?!?!?!?---NO I DIDN'T REPLACE THE HARDRIVE?!?!? WELL APPARENTLY THATS NOT ENOUGH AND AFTER MONTHS OF WAITING WITH MY LAPTOP IN TRANSIT AND HOURS OF WAITING ON HOLD I WAS TOLD THAT NOTHING WOULD BE DONE AND THAT WHAT I HAD DONE IS BORDERLINE CRIMINAL. This was a mistake on their part. It’s obvious that they hadn't kept good records so of course when its their tech team's perspective over that of a customer, their gonna take the tech team's side. What you did was fraudulent Squaretrade. What you did was using the weight of a large institution to squash an individual. You make it purposefully difficult to get the money you deserve. Your website is not user friendly. Your customer service is trained to make it as difficult as possible. and none of you have any accountability. The mechanism that is square trade is not looking out for your best interest. Luckily I am not the most needing person and had the time to argue my case. I can only imagine how horrible this would be for a family with a real claim that does not have the time for this bureaucratic maze. I have no reason to try and steal a hardrive from squaretrade, I simply wanted a working laptop. It is obviously in squaretrades best interest to set up a mechanism that prevents them from being predated upon by people looking to make a quick buck. It makes sense. However, because it seems they are poorly organized, it can, and will blow up on you. There is no accountability on their part and because of this I am stuck with a laptop with the wrong hardrive, that shuts off periodically, and the cherry on top was that I was accused of criminal activity. YOU GO SQUARE TRADE!! I had to run lessons that were on the computer, but because it took so long **shrugs oh well too bad that’s on you valued customer. I wish I could give square trade a lower rating than one star. What they did was criminal. What they did was corrupt. What they did was fraudulent. Sorry also, I'm a student and don't have much time for things like this so its a bit rushed. I will be spreading my story on to reviews of laptop insurance sites. again, Squaretrade, this is personal ;).