Bests & Worsts Reviews from Amazon

This drive failed without any warning on March 26, 2014--the dreaded clicks. Amazon showed I bought the product on September 3, 2012 and the product page stipulates a limited 2-year warranty, so I decided to get a warranty replacement. However, Seagate's warranty check stated that my warranty ran out on September 29, 2013. Upon calling Seagate's customer service, I was informed that this product only has a 1-year warranty. I am currently contesting this based on the clearly visible information on Seagate's product page that this product has a 2-year warranty. I trust Seagate will take appropriate action to remedy this inconsistency in their warranty validation database, but if not, I wish to warn Amazon users here that the warranty period listed for this product (and perhaps others) is incorrect. Update 1: After sending documentation about the stated warranty period, Seagate agreed to update their warranty database for my particular case. (Although, scanning through more recent reviews, at least two other users already had this problem, so I don't know why the remedy wasn't global for this product line--one wonders if Seagate hopes most customers won't bother with contesting the warranty period). The response to the documentation was quick, which I appreciated. However, although they said the fix will propagate in 4hrs such that the RMA can be generated, it's been 9hrs and the validation tool still says my HDD is out of warranty. I'll leave another update once this makes progress. Update 2: Twitter customer support is the way to go. I contacted @AskSeagate overnight, and once they woke up they sorted out my problem in relatively short order with appropriate ETAs for fix. Still think this HDD is not what it's made out to be (and the warranty info isn't fixed as far as I can tell) but added one more star for efficient customer service once you reach the right channels. Update 3: Unfortunately, the HDD did not get shipped out within the period advertised (chose advance replacement). Downgraded to 1 star. Update 4: The replacement HDD was dead on arrival (clicking already). Would downgrade to 0 stars if I could.