Bests & Worsts Reviews from Amazon

Bundled with "Expert Assembly" so I didn't have to put it together. That song "Ironic" is playing in the background somewhere... Let me be clear about the contractors - I think they did a good job. They showed up on time (on the earlier side of the appointment window) and were kind, clean, and professional. The bike was assembled quickly and without any troubles. They cleaned up, hauled my shipping box out to the dumpster, all was good. I sat on the bike eager to ride my first workout - 5 minutes in I get the error "Please Pedal, program paused..." even though I'm pedaling as if they're giving away free pie at the end of the ride. I unplug, plug back in, this time pedaling won't even start the bike. Start up the program manually and 5 seconds in, "Please Pedal" is back. Checking the user manual, Console displays “Please Pedal” error code the suggests "Check Speed Sensor (requires shroud removal)" and that "Speed sensor should be aligned with magnet and connected to data cable. Realign sensor if necessary. Replace if there is any damage to the sensor or the connecting wire." I ordered this from Amazon with expert assembly because I have moderate to severe carpal tunnel syndrome and assembling an exercise bike is just enough work to possibly hurt my hands and wrists. Again, I stand behind the expert assemblers. My appointment went very well. So I begin disassembling so much of the work they did - removal of the shroud requires professional, proprietary bike store tools (a crank puller, which thankfully I already have) and lo and behold - the speed sensor is not only aimed incorrectly, the single Phillips head screw holding it in place is loose. And, even though plenty of other wires/connectors/things are hot-glued into position, this thing is barely held in place with a plastic clip. Please see photos for reference! The picture is after I aimed the sensor correctly and scooted it closer to the magnets, so that it would register properly. Wiring looked fine, but the sensor was absolutely in an incorrect position. Probably jostled loose in shipping, or under the normal vibrations of using the equipment. Shame! Shame!! Anyway, what I recommend to anyone who's brave enough to fix this is to scoot the sensor so that it's about 1/4" away from the magnets that spin on the pulley. Temporarily put one of the cranks back on the bike, and test it by hand. You cranking the bike should wake it up if it's still plugged in, or start a program and pedal it by hand for 10 seconds, then stop cranking it. The display should show "Please pedal." Crank it again by hand to test. If you notice that the RPMs and speed don't match at all how you're pedaling, you may need to back off the sensor. Unfortunately, there's no way to do this safely without partially re-assembling the bike. Use a dab of hot glue to keep the sensor in position. When you're done, put those crank arms back on hopefully for the last time and torque them down to 305–391 in-lbs with a torque wrench. Pay close attention to the square spindle as to not gnaw it off with improper torque! This bike would have easily gotten a 4 star review from me if I didn't have to disassemble it to fix a manufacturing flaw.