Bests & Worsts Reviews from Amazon

I didn't notice the bad, chemical smell with the first set of HEPA filters, so the unit performed well for a year. When we got a replacement set of HEPA filters, there was a chemical smell that we couldn't tolerate. I got in touch with Honeywell's customer service. They told me that there was a bad batch of filters a few months back. They had me ship back the offending filters (at their expense) and they sent me a replacement set. The new set also stinks. Online, I'm finding that this is a common issue people have with this product. I'm not one to complain unless there is a solid reason to. An air purifier should make the air better, not worse. I have the filters out in the sun now and hopefully in a couple of days the smell might get better. If not, it will all go in the trash can. Consumer Reports highly recommended this filter system, so I'm quite disappointed in them, too.