Bests & Worsts Reviews from Amazon

I was very excited to get my new Instant Pot, and ready to start cooking immediately on our vacation! I love to cook & we always seek vacation lodgings w kitchenettes. But something odd happened when I did the Instant Pot's "initial test run" as described in the user's manual. (3 c. water, set at "steam") Steam kept leaking from the closed vent, and when the cycle finished and I allowed a "natural" release of pressure, a big puddle formed on my counter. There is a small plastic drip-catcher that snaps in place on the back of the pot; this ended up with a 1/2" of water. But most of the little running stream of water from the vent missed the cup. I was not able to find anyplace online that said this is normal, so I decided to get Instant Pot Customer Support. It was almost 5 PM on Fri. When I first called and got a recording that support is available weekdays from 9 -5. I wasn't sure the pot was safe--so it sat, unused, all weekend. Called Mon. AM and after waiting 10 min., the fellow on the support line couldn't tell what was going on, but said DO NOT use the pot. He also said to do the "initial test run" again, and video the results to show the problem, then take pictures of the seals on the back and the bottom of the pot, and the puddle after use. I was to email all of this, with a description of the problem, to "technical support" at Instant Pot. Between the time I made the phone call, did the "initial test run" took the videos and photos, wrote up the problem, and emailed it all, I had invested almost 4 hours of my time. My vacation time!! No response from Instant pot for all of Tues. Later on Wed. I finally got an email--requesting a video of the problem and photos of the seals. Clearly nobody had looked at the materials I had already, painstakingly, sent. Resent the video and photos, and again heard nothing for over a day. Fri. I .called again, reviewed the situation & my frustration. I was promised a phone call from technical support before end of day. Surprise! No. Phone. Call. It was the weekend again--so nobody at Instant Pot was working. On Mon. I returned the pot to Amazon--having lost the opportunity to cook on vacation. I emailed Instant Pot one last time to inform them of the return, because the performance of Customer Support was completely unacceptable.