Bests & Worsts Reviews from Amazon

The hard drive worked fine until it didn't. It is dead after just a few months, thank goodness I keep extra digital copies of my photos. I understand hard drives sometimes fail, but what is unacceptable is that western digitals customer service has been nonexistent. I did the RMA through their website. They specifically state to send the hard drive in with the RMA form and that it will not be accepted without the RMA form. The RMA form would be sent to my email in 24-48 hours. I receive the link and click on it; nothing. I try again the next day still no RMA form. I email customer service they say that they have new software that has been causing difficulties. Ok, they are a technology company that can't install their own software, scary but I need this hard drive fixed/replaced so I wait. I get another link, still doesn't work. I try again the next day still doesn't work. I email customer service, no response for over a week. I go to their website and try to call them, no support on Saturdays so I email them. This is the response: Service & Support Error An internal server error occurred during your visit. Please click here to try and login again. We apologize for the inconvenience. If you like to report the error please visit below WD sites. They are a joke. They can't even maintain their website much less make products that last. They are going to replace this hard drive and then I will sell it on ebay (with full disclosure) and buy a seagate rive. I am done with them.