Bests & Worsts Reviews from Amazon

I am extremely disappointed. I purchased a new paperwhite with a birthday gift card from my son. After approximately 6 weeks the screen had a flaw when I turned it on. It had screen protection and a rubber case to keep it protected which I purchased at the same time. I called and they said to return it. I did and in its place I was sent a refurbished paperwhite. I paid for a new one and had barely used it. If I had wanted someone else's older refurbished version it would have cost me less and would have been a lot less hassle. So beware if you buy a new one and you have problems they will not replace it with a new one.