Bests & Worsts Reviews from Amazon

Previous headline: "Got the 2-pack. One has no microphone audio. Both have connection problems." Original review: I ordered the 2-pack of Wyze Cam v2 for about $50. Powered up the first one and connected to it via the Wyze app on my iPhone. (Connecting means establishing a WiFi link from the phone to the camera so I can see its video, hear its audio, change its settings, etc.) Sometimes it connects, sometimes it doesn't. Sometimes when I change the resolution or other setting the camera disconnects. A few times I was completely unable to connect/reconnect until I restarted the iPhone app and/or cycled power to the camera. Basically I found the connection process to be buggy and unreliable. In addition, after testing for a while I realized I had no sound incoming from the first camera. Seems like a hardware failure with the microphone. So essentially the first camera is physically broken on arrival and needs to be replaced. I powered up the second camera of the 2-pack and had similar problems with connectivity but at least the microphone is working and I can hear incoming sound. The connectivity problems persist with both cameras even with the camera firmware and iOS app updated to the latest versions and a 32GB microSD class 10 card installed in each one. Sadly, it seems you get what you pay for. I've opened a support ticket with Wyze to see what they can do about replacing the camera with the bad microphone. Based on how that goes I'll either keep them or return them to Amazon. UPDATE: I contacted support. I told them what was wrong with lots of details. They basically ignored the details and asked for everything all over again. Told them again. Sent more info during some back-and-forth. Finally they said they'd put me in touch with their team for a replacement. And then... nothing. Haven't heard from them since. Haven't gotten a replacement. They completely dropped the ball. So basically their customer service is on par with their product: Cheap, shoddy and broken. I'm going to return the product to Amazon and leave up this 1-star review so people will know what they're getting into.