Bests & Worsts Reviews from Amazon

O'k, I made a mistake and hit the wrong key on my e-mail address when I registered the product. I deserve to pay for that. I have talked to seven different people on the help desk, 5 level 1's and 2 level 2's. Keep in mind that each call takes at least 45 minutes and their wait-time music/static is torture. I have been given 4 different problem codes. They have promised to look into it and call me back in 3 days, 3 times - they do not call back on the day they say they will. Twice they have given me times as in - between 12 and 2pm CST. The first time they called back at 2:30pm, the second they didn't call back at all. It has been two weeks since this mess started, and they still cannot give me a copy of the software. But they have "escalated" the problem three times. The e-mail address I gave them is off by one letter, it does not exist as an e-mail address. This should not cause two weeks of fruitless research on their part. MicroSoft has become too big to succeed.