Bests & Worsts Reviews from Amazon

Looking to make some soup on the stove-top? Boil water for pasta? Better make sure to do it on the right side of your stove and hope that the touchpad still works afterward. We purchased this microwave in July '15, and three times had to call LG customer service due to an unresponsive touchpad after boiling water. Each time it took a few days for a tech to arrive, and when they did, the touchpad had begun working again. Each time the tech told us that since the problem had been "solved", and the production functioning "properly", they couldn't repair or replace any parts, *even though this was an ongoing issue*. It has now been three days since my wife decided to make some chicken soup, and we've been without a working microwave ever since. We've unplugged it, and plugged it back in, left it unplugged for a day, and nothing has changed. The light works when the door is opened, and when you plug it in it prompts you to set the time, but with an unresponsive touchpad it might as well be completely dead. Now that the warranty period is over, LG will not cover a repair tech coming out to fix this issue. Even though we reported multiple times the exact same issue while it was under warranty and nothing was done. We purchased all LG appliances for our kitchen. Fortunately for us, the refrigerator died while under warranty and was repaired. The microwave did as well, but as I said above, was never repaired properly, and now is basically dead. That's a 50% failure rate in under a year. We will not be purchasing any LG appliances, or any other LG products, ever again.