Bests & Worsts Reviews from Amazon

I received my TomTom XXL 540TM World Edition and immediately went to update the maps. I will be traveling to Lithuania Poland and Hungary. I noticed that only maps of the USA, Canada and Mexico were updated. I phoned customer service to ask about the Europe map updates and was told that first I must update USA maps then I will be given options to update Europe. After completion no options for Europe map updates were available. I called back and was told that only USA maps get updated and that I must buy the Europe map updates. I thought that this was impossible and called back to get the same answer. With that I looked at the information on the Amazon site which clearly states "Free Lifetime Traffic and Map Updates for the US, Canada, Mexico & Europe." I looked on the box and it says exactly the same thing. I called back and I was told that I should refer to their web site and Europe maps are not included. I explained that it states that lifetime updates are included right on the box and I was told that I am mistaken. I then spoke to a supervisor who explained that there was a miscommunication and that everyone thought that I was trying to update after one year and Europe maps are only updated for a 1 year period (again TomTom states free updates for life). All lies by TomTom - they do not want to update to the latest Europe maps. I did get my upgrade and I found out that it was handled as a courtesy. This is not a courtesy - the box and all of the TomTom documentation for the XXL 540TM World Edition states "Free Lifetime Traffic and Map Updates for the US, Canada, Mexico & Europe." AVOID TomTom