Bests & Worsts Reviews from Amazon

I'm so disappointed in this Samsung TV. I just got it today and set it up only to find out the Smart Hub where all the apps are accessed does not work. I called Samsung customer service about the issue and I was told by a representative that this particular model is faulty where users try to access the Smart Hub and nothing happens. The rep then proceeded to tell me that it is a known issue and their engineers are working on fixing it. So I asked how long the issue was "known" and the rep said for a week. He told me I can either return the TV to Amazon for a refund or wait until the engineers come up with a solution. So I asked him, why Amazon did not pull this particular model from their inventory and he said he could not comment on that. So I have concluded that either Amazon knew about the issue and still sold the product as advertised even though the smart features are missing (this is considered false advertising and illegal) or they didn't know and the fault lies with Samsung soley. On top of all of that The rep could not give me a time frame for when the issue would be fixed and there is a real possibility it can't be fixed. So now I have this basic tv that does none of the things I purchased it for. Lets just say I'm livid. Please people, save yourself the time, money, and frustration and do not buy this model!!