Bests & Worsts Reviews from Amazon

So, Satya’s sandalwood incense is my favorite incense. That is, ‘IF’ I get sent the correct one, the one in the yellow box. The scent of the yellow box is 5 stars every day of the week. The problem is, is that there are two Satya companies. The one in Bengaluru makes the classic yellow box sandalwood incense. The other Satya is in Mumbai, and makes a sandalwood incense in an orange box. The scents are in no way comparable. Yellow is a more woody, sandalwood scent. Orange is quite soapy and perfumy, and I don’t really get sandalwood from it. I don’t really know the story here, but a saw several reviews saying that each Satya is owned by two feuding brothers, or something. No idea if that’s true, or not. The yellow and orange boxes have completely different UPC codes. Even so, there is/are a person(s) in an Amazon warehouse somewhere that is putting the same internal Amazon bar code sticker on the orange box as what gets put on the yellow box. Sometimes you will get sent the orange box because of this. I have to believe that order pickers probably get blamed for this mistake quite a bit, but the issue lies with whoever is putting the Amazon bar code on the wrong product. Now don’t get me wrong, the orange box doesn’t smell ‘bad’, per se, but for me it’s just nowhere in the same league as the classic scent in the yellow box. Yellow box: 5 stars. Orange box: 2 stars. EDIT: Okay, now docking another star. I reordered another box and again received the bootleg incense from the fake Satya with the business address in Mumbai. This box has a different UPC than the last bootleg incense, and is more of a mustard brown color (the last counterfeit incense came I received was in an orange box). The real Satya Sandalwood incense should be what’s pictured, a bright yellow box with a company address in Bengaluru. Now to be clear, in addition to the Mumbai business address, this fake incense also has a factory address listed in Bengaluru (different from the legitimate Bengaluru address). I have added a new photo comparing the two fake product boxes. To add insult to injury, the box I received was broken open and the smaller boxes on incense were all loose in the mailer envelope (photo attached). It’s going back. Fool me once, shame on you. Fool me twice, shame on me. I won’t be ordering this from Amazon again. I can no longer trust that I will get sent he genuine Satya Sandalwood incense.