Bests & Worsts Reviews from Amazon

Disclaimer: I didn't have a chance to actually use the Freedompop hotspot service, only dealt with their customer service and "inactivity" fees. So my review is about the latter two. The first problem was that they charged a $0.99 "inactivity fee" because I haven't used the service. I don't remember ever hearing about that fee, and while a dollar a month is not a lot, it's still something I didn't expect. The bigger problem is that I can't use it: since ordering the box back in Dec 2012, I moved into an area with absolutely no cell reception. An even bigger problem is that Freedompop did NOT let me know they were shipping the box (no email, no tracking number, no "welcome to Freedompop, login to activate your account") and so the box - which was only marked with some sort of a "fulfillment center" on the label - was on the manager's desk at my old building for quite a while before I could pick it up. My basic beef is nearly complete lack of communication, and refusal of customer service to take responsibility for it. Such as: if you intend to charge an "inactivity fee" - or anything at all - especially for the first time - especially if the customer may not be expecting it - you HAVE to send an email to the customer. FreedomPop failed here - count one. Two, if you send a box someone ordered three months prior, you HAVE to let them know. What if they moved? No longer want the box or the service? Need to make any changes? FreedomPop failed here again, count two. I called them today and communicated all that. They initially offered to take the box back and refund everything, but later backtracked saying it's outside of a 30-day return window, and they can only do two things: refund the $0.99 "inactivity fee" and cancel the "service". Freedompop failed here again - count three. To me, it's pretty clear-cut: if it took them three months to ship a product and they failed to let the customer know that they shipped it, it's common decency to accept it back if the customer can't use it and it's slightly outside of that "30-day return period". Couple that with those hideous "inactivity fees", and there very little I can say in Freedompop's favor. Not recommended.