Bests & Worsts Reviews from Amazon

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174
people found this helpful, as of 2023
ranked #198,796 most helpful out of 571,544,897 reviews
★☆☆☆☆
Terrible service from amazon and Galanz
Follow up... Amazon passed me off to a customer service number that was asking for my credit card info. ;Ended up going on line to find the correct number to call. Galanz passed tried to set up a service call in my area and no one answered so they gave me the phone number to do it myself. I called and gave them my information and they said they would call to schedule and appt. A week later I just called them back. They said they are working on finding someone in my area. It could be today it could be next week but I was welcome to call someone myself. What kind of companies pass the buck with no owner ship of the product they sell. Its a brand new fridge that never worked. Amazon and Galanz should be ashamed. I bought this fridge for our game room. Unfortunately it took us longer to finish then we expected and when we plugged the fridge in, it didn't cool. I tried the amazon tech support. After several days they passed me off to the manufacturer warranty. The number they provided was a total scam asking for credit card information. I finally got online to Galanz website. Called the number and they said they would return my call within 48 hours. Can't return the unit and Amazon "support" isn't of any help. Buying online has become way to risky these days. Time to go back to the old way of doing things.
October 2020 · Appliances · verified purchase
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