Bests & Worsts Reviews from Amazon

Let's start off by acknowledging that this is a good looking lock. Slim, elegant, understated. Words I never thought I'd use when talking about a lock. It doesn't go out of its way to announce that it's a smart lock as others do with their prominent keypads, or bulky battery enclosures. It just looks like a nice lock. So you might be tempted to overlook a few ... quirks. But you know what they say. Beauty is fleeting. Instead you need to find a smart lock that will be there for you. That you can depend on. This is not that lock. You might read that this is a touch activated lock, and imagine that this is going to work like your new car. Where you walk up to touch the door handle while your "key" (phone) stays in your pocket. And it reliably unlocks. It does not do this. In reality, you walk up to your door carrying your assortment of bags, groceries, and squirming, shoeless children. You touch the handle, and ... nothing. You're not sure if you touched it correctly so you try again. You probably took too long to reach the door. Did you know that from the moment you arrive home, you have (at most) 5 minutes to reach the door before touch to unlock is disabled? Too bad if you spent at least that much time unbuckling buckles, zipping up zippers, velcroing velcro, all while explaining that "we will be walking up to the door now, and that the street is not in the direction of the door, and the neighbor's yard is ALSO not in the direction of the door, and that, yes that is a very nice stick but we don't use it to hit your brother..." Now you have to put down those bags (or children) to dig out your phone, unlock it, find the app, and press a button while it slowly unlocks. A key would have been faster and convenient. But we're not done. Because maybe you have some other things to bring in. No big deal, the door is unlocked. And you're used to doors staying unlocked until you lock them. So you step out, start walking to the car, only to hear your "smart" lock lock itself behind you. You don't have auto lock turned on. You don't have any HomeKit routines set up. It did nothing when you touched it previously, now there was a gentle breeze and it locks? Is it payback for cursing at it a few minutes ago? Or maybe you left the door ajar while everyone cleared the entryway. Now that there's some space you give it a good shove to shut it behind you, only to wince as the extended deadbolt slams into the doorway trim. Because, I don't know, I guess the lock was so excited about the idea of locking that it finished before the door had even really started to close? Now you're frustrated, and the lock is probably a little embarrassed. No one is really satisfied with the experience. Least of all YOUR spouse, a gentle, kind, patient person. Who (I assume) knits whimsical sweaters for cute woodland creatures who come eagerly when called. But who already hates the lock with an intensity far greater than the love they ever felt for you, probably because of that ONE time spent waiting in the cold as the lock jammed repeatedly while you tried unlocking it using the app. Or, you know, all of those other times the same thing happened. And so you realize that you have to make a decision. Ditch the smart lock that you spent way too much on? Or wake up tomorrow to find the lock torn from the door and half of it left on the bed, godfather style, with your spouse nowhere to be found. So in summary, the lock looks good. App and installation aren't bad. Might destroy your marriage. *** Oh, it looks like there's a firmware update. Maybe this will fix the lock for real this... [loud, terrible sounds of wood and metal being ripped apart] If the new firmware helps I'll update the review.