Bests & Worsts Reviews from Amazon

It was working fine for 3 months, then one day it just burnt up. I smelled some electrical burn 5 minutes after I started it. So I turned it off immediately, waited for it to cool down. I checked that there was no water in the outer pot. I tried plugging it back but couldn't get it to work at all. I am Asian and I know how to use rice cookers. I only used it for making rice, nothing else. Ok, I might got a defect one but the customer service is not good either. This is obviously still under warranty. I emailed Oyama customer service using the email address I found on their website. It has been over a week and there is no response from them at all. I am very disappointed. I read the good reviews on Amazon and made the decision to spend a little more on which appeared to be a decent product. I am now using our old rice cooker that we paid half the price and has been working for years. Update: Impossible to reach the manufacturer. I called all the numbers I could find on their website, non of them worked.