Bests & Worsts Reviews from Amazon

This is a fine heater and I am sure I will become happy over time. I am giving this a low rating as Hayward's policy of protecting dealers is archaic and silly. Hayward will not support the product to consumers, you will be directed to call a local dealer and pay them to get questions answered. In order to set-up the heater you must access undocumented menus and Hayward will not tell consumers how to access the undocumented menu. Three calls to the support center each required an hour on hold, only to be told with each new question I must call a local dealer for all install and set-up support. If Hayward does not want to support consumers they should ignore the internet marketplace in hope it will go away.