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ranked #38,158 most helpful out of 571,544,897 reviews
★☆☆☆☆
HORRIBLE RIGHT OUT OF THE BOX!
Don't waste your money or your time on this "update". This printer will not grab and pull the paper properly inside the unit. On setup, I kept getting a "paper jam" message" despite following the proper set up instructions. The printer seems incapable of pulling the paper inside and instead it provides constant error messages. The printer even said there was something wrong with the ink cartridges since the printer failed to be able to align the printer heads. The first sheet it was able to spit out before all the jams had a huge blob of black ink on it. After that, the endless nightmare of paper jams started. This is not an improvement over the 8600 and I'm sending this turkey back. It even looks and feels cheap compared to the the 8600 Pro right out of the box. *UPDATE* Today I went to OfficeMax to purchase an HP 8600 Pro for $119. They had a great sale and the price was right, so I decided to buy it. Out of the box the 8600 Pro feels sturdier and built with more quality than the 8610. I pulled all the packing materials off and went through the set up. Set up was a BREEZE and my printer was up and running in about 15 minutes or so out of the box. There were no paper jams, no problems with the printer cartridges not aligning, no problems connecting to the internet or any other set up issues. The paper effortlessly pulled each sheet from the paper tray with no problems and no jams. I must have wasted about 20 sheets of brand new paper on the 8610 trying to get it to work correctly before I gave up and wasted an entire ream. The HP 8600 Pro printer just looks and feels like a quality machine compared to the 8610. I will say that I got the last 8600 available at any of the OfficeMax locations near me. If you can find an 8600 Pro or Plus, go get it. If you already have one, keep it. If you have an 8600 Pro or Plus and are considering "upgrading" to a 8610, forget about it. It's not an upgrade. Instead, the 8610 is serious downgrade. If you are looking for a new printer and you are between the 8600 Pro and the 8610, go out and find an 8600 as fast as possible if there are any left.
June 2014 · Office Products · verified purchase
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