149
people found this helpful, as of 2023
ranked #210,562 most helpful
out of 571,544,897 reviews
★☆☆☆☆
A HEADACHE! Works for a few months then the loop goes out & starts beeping
Buy this if you love to have to make immediate trips to your local hardware store, spending Saturdays working on a project that you've already worked on and know that any results of your labor will likely be lost within a few weeks to months, you enjoy being on hold while waiting to talk to a customer service agent that will have you run in circles.
After over a year of trying to make this system work, I am so frustrated that I wasted so much time (think all day on MANY Saturdays while my young family is playing, I am working on the fence line) and money buying new replacement wire that was probably never required.
Background. We live in the house I grew up in. Growing up we had an invisible fence installed by a local company. It worked like a charm for over 15 years. Yes, there were occasional breaks when we would aerate the yard or dig a hole. But those were easy to locate and fix. Never had ANY "partial break" issues.
So when we get a dog and decide to use the system, I can't find the collar from the old system. Buying a new collar was more expensive than the whole PetSafe system so I decided to give it a go.
It worked fine for about 6 months then we started having issues with the loop light going off and beeping. Randomly at first and sometimes it would just turn back to normal by itself. Sometimes I would turn off the power and back on and it would work again. Sometimes I would have to plug in the "Break Locator" and after that (and not finding any breaks with the locator or any visual/breaks nicks) it would magically work again but only for a time.
We got a new transmitter. Worked for a couple months. Same issues as before. So I was told by PetSafe that it must be a "partial break again." All the wire was buried, so there was no way to visually see any partial breaks. PetSafe's own break located could not pick up any breaks. Just showed a signal as strong as can be around the whole loop. I replaced all the wire in our yard to 14ga. I pulled up any old sections.
Then we got a 3rd transmitter in January. Last week it started with the random beeping. Today I came home to it beeping. It turned off the first time I switched the power on/off. But then beeped again. Spent the good part of an hour on the phone with PetSafe who is still convinced it's a "partial break." We haven't done any yard work. I don't understand how in 3 months a wire could just randomly partially break without something actually physically happening to it. We were also told it could be that the wire is wrapped too tight or not tight enough somewhere. Really???? If that's the case why would it work for 3 months and then go out. I do not have any sanity left to deal with this. I am searching for an alternative and would love any recommendation.
April 2019 · Pet Supplies · verified purchase