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Poor Quality, Terrible Customer Service
After reading the Earthing book last fall, I ordered over $800 in products for my family. My hope was that the sheets would help combat the negative effects of severe seasonal allergies for my kids.
After seeing an initial improvement in sleep and eczema, I was disappointed to find that we were soon back to where we were before trying the Earthing products. I checked the connections, the grounding ports, and finally tested the sheets for connectivity. Because we had only used the products for 8-10 months and the website claimed that "the sheets were unchanged after 100 washings", I was shocked to find that 2 of my 4 sheets were no longer conductive. I had never dried them in the dryer (only air dried) and had used only 7th Generation detergent to wash them 1-2 times per month on a gentle/cold cycle. I estimated the total washings to be less than 20 for each sheet. We use no lotions or other products (due to allergies), nothing had been in contact with the sheets except clean skin.
During 2 months of painful correspondence with Earthing Customer Service:
* They didn't believe that I was testing the sheets properly and requested that I send a picture to prove it
* I was told to sew a flap to the sheet which (as shown on the picture that THEY had requested) was already sewn
* I was told that I could, at my expense of $12, send the sheets to them for testing. When I asked twice what would happen if they were found to be no longer conductive, I received no response except "Send your sheets to the following address..."
* When the sheets were found to no longer be conductive (which they apparently had to prove to themselves), they said there was no replacement or repair policy, they only offered to send the useless strips of cloth back to me.
* After sending a registered letter to them from my attorney, they finally responded by stating, "We have no record of your purchases."
* I dug out my receipt and scanned/emailed to prove my purchases
* An excerpt from the "offer" I ultimately received: "...our sheets and bed pads do last longer for some folks then for others. We sometimes have seconds available. By second I am referring to one being returned after a customer doesn't want to try it or states they never used it and returns it to us. We launder these and save them for different studies. I spoke with our Director and she is allowing me to offer one to you at half price plus shipping. So that would be for $84.50 + 11.21 = $95.71 for one."
A USED sheet for $95? No thanks. I actually wouldn't be surprised if they were planning on sending my own sheet back to me.
This is a company run much more like the cable company that Clinton Ober (author of Earthing book) hails from than anything remotely concerned with their customers' personal well being.
April 2012 · Health and Household