Bests & Worsts Reviews from Amazon

Beautiful, was so excited. It came with a broken lighting unit that did not work. Customer service at first said they will replace it with my initial phone convo being “I’m new call back and talk to my supervisor”..sure I did call back “email us the exact info we just talked about”, I emailed, “call us to troubleshoot”, I call, “we’ll email you info about your broken lighting unit, they then send me a long email about broken pump replacement process...I’m simply trying to enjoy my Biorb I am not trying to scam you, they treated me like a dame pest and sent me in circles. This will be my last Biorb, so disappointed for almost 100$ bucks I expected a little better. Update 5/10/18: it’s been 3 weeks and they refuse to answer my questions on where my defective lid is. I sent it in and they keep saying they’ll call me back but I have to keep calling them, this is a SCAM!