172
people found this helpful, as of 2023
ranked #199,383 most helpful
out of 571,544,897 reviews
★★☆☆☆
Horrible Customer Service
I bought this item from another retailer for $150 less than Amazon. Great price for a 8,000 watt generator. This unit has a 50 amp plug, which is great. Electric start worked perfect. My only complaints are 1) the legs and battery connection are located in a very hard to reach spot. It took me perhaps 1 hour just to attach the legs and the negative battery terminal. Maybe it's just me. And 2) the handles look like they may bend or fail after a while of usage. But aside from those, the generator was packed nicely, no damage whatsoever. All parts intact and no leaks. Started instantly with the electric starter. Runs reasonably quiet, only a bit louder than my 4000 ETQ generator, which is 1/2 the size. I am looking forward to connecting this to the house via a transfer switch. I should be able to run a bit less than 1/2 the house, which will be plenty in the event of an outage.
Edited 12/2010:
I had a transfer switch installed on the house. When I went to test out the generator with the transfer switch, I noticed that the 50 amp receptacle on the generator was broken, and the plug would not connect. I called Duromax customer service (MaxTool), and was told to call another number. This number would always go to voicemail. I left 3 messages, and spoke to another person, and they just told me to leave another message. I never heard back from MaxTool. My feeling is that they knew this would require a replacement of the generator, and just did not want to deal with it. Fortunately for me, the part was only $6.00 at the local home improvement retailer, and I am relatively mechanically/electrically inclined. I dis-assembled the generator and replaced the recpetacle myself (very difficult, and risky). However, if this was a more expensive part, or something I could not fix myself, I would have just wasted $1,000. I have also noticed that the 'recharge' indicator is always lit, which does not make sense. Another faulty component. After I have fixed the receptacle, it seems to be working fine (except for the 'recharge' lamp).
If I had to buy another generator, I would not by a DuroMax. I feel that there is greater than 50% chance of a part being broken upon delivery, and if it's something critical, I don't trust MaxTool customer service to stand behind this product.
November 2010 · Patio Lawn and Garden