Bests & Worsts Reviews from Amazon

I purchased two Motorola modems. One at a higher price for myself (MB8600), then this one (MB7621) for my sister. Mine went out for no apparent reason within 6 months. No storms, no lightning, no power surge, just surfing the web one minute, the next it's a brick. Had to go through such a pain to return mine for a replacement. A hold on my credit card until they received the fried one, had to wrangle with the warranty department since I didn't use it as a basketball, or mistreat it in any way. It just sits there on a desk.. really Motorola? I don't think it's just a freak thing that my sister's modem did the same exact thing within 3 months! Needless to say I was furious when told we would have to de-activate the borrowed modem from Xfinity, re-activate their modem so they could deem it useless, then re-activate the borrowed modem again.. then send the friend one back for a replacement.. so another de-activation and re-activation for a product that will probably fry again within a few months.. NOOOO! The most appalling thing was being laughed at while being told this by the customer service/warranty representative of Motorola when I called in, like it was completely thrilling for him to to be such a pain. Then his laughter got even louder and his tone changed to very condescending when I told him I would call Amazon and just get my money back for this defective item. He guaranteed me that I best do as he said because I would never get my money returned after having the item for that amount of time. Long story short.. THANKS AMAZON.. love y'all for refunding my hard earned cash so I can get away from this Motorola modem! I will NEVER own another Motorola product as long as I live!