Bests & Worsts Reviews from Amazon

Update 1/11/18: Received the replacement amazon claim brand new. No original box, no charger, no manual (see pic). This is the replacement for my brand new and defective HD10. So disappointed and sad Update: Amazon sending a replacement of my brand new HD10 with Refurbished as confirmed by two reps then when I got transferred to 3rd reps, I was advise to "sit back and relax" after everything and said that its brand new even though the description says from "Warehouse Deal Inc." and the item description has " - R" at the end. This is now making more confused Was so excited to buy this and HD8 since amazon clsim that its more durable than ipad. brought it to canada. Unfortunately i got 3 issues on HD10 after just 4 days. 1. Setting up was easy but my 64gb sd card wont work. Keeps saying "loading" for more than 1 day. Test the same sd card pn hd8 and it work right away. 2. After 4 days, the device refused to open even when plugged. It would turn on from time to time and this behavior is consistent even when fully charged. 3. Ebooks would not open sometimes. When click, it will only show the cover then will go back displaying all books. I contacted anazon for replacement and said they will replace only after they receive my return. I requested if they can send right away and by monday, ill show them that i sent it since its Saturday night. They refuse repeatedly. I told them that why would they need to wait before sending replacement when its already paid and i will surely send it back. They said tbey cannot do anything. So disappointed with this hd10 and amazon