Bests & Worsts Reviews from Amazon

Have only been using it for one day but so far I'm not impressed. Interface is clunky; can't be used with Harmony One remote (which I need to use for audio volume control); power had to be recycled in the morning in order for Echo device to find it. Main reason I got this was to "cut the cord" and use my Echo device to control Hulu Live TV by voice, but Alexa doesn't understand or "can't find" many of the channels I want to watch, including SNY (SportsNet New York) and the "other" HBO's (e.g., HBO West, HBO Family). When I ask it to "Play [X] on Hulu" it searches for [X] in seeming every other place, even though I have [X] bookmarked in "My Stuff" in Hulu. Plus, the YouTube issue. UPDATE: Customer service told me to install software update & reboot; device never came back on. Only AFTER this did the rep tell me it tales AN HOUR to come back on after a software update. So far it hasn't. UPDATE 2: Eight (8) hours later and it still hasn't powered back on. And the update still didn't take. Apparently I have to power-cycle this device EVERY time I want to use it; it will then try to update itself and never come back on; the only way to turn it on is to power-cycle it, and the only way to power-cycle it is to physically unplug it, wait 60 seconds, and then plug it back in. Returning this junk device & switching to Roku.