Bests & Worsts Reviews from Amazon

We decided to upgrade to a newer model when our Turbo VS started to emit a burning smell. Unfortunately we can not get our Vitamix to blend anything. Even the cleaning cycle produces an error code (pictured). We've had the blender for over a month now and can not get Vitamix to service the blender. They essentially sent us an email containing the instructions on how to use the blender, and have been unresponsive for over a week now. This is the most expensive purchase we've made that's turned out to be an absolute lemon. I wish we had went with different brand or the classic model.