Bests & Worsts Reviews from Amazon

I have had this machine for only a few months and rarely used it. When I did finally use it, the handle came apart from the base as I tried to cut paper.This is so frustrating! I previously owned the smaller version of this machine for 8 years with no issues. I have attempted to contact the company for a refund or replacement , but so far have not been able to reach anyone who can help. Very disappointed with this purchase!