Bests & Worsts Reviews from Amazon

This is an extremely defective product, I'm on unit #2 and I'm returning it not to be replaced. Each unit threw a "Hi Err**" error when heating water. The error always happened between 140-160 degrees. I would restart the unit and it would sometimes restart and get the water to the correct temperature, but 50% of the time it would error again over 200 degrees. I contacted Bonavita support and they had this to say. "Thank you for your email and purchase of a Bonavita kettle. This error message signifies that the kettle reached the boiling point before reaching the set temperature. This is common in higher altitudes. If you are not at a high altitude, please return to the place of purchase or complete the warranty claim form at the link below to receive a replacement." I live at 850 feet, not exactly high elevation. With two defective unit this is not reasonable behavior for a $90+ product. My previous kettle, a $20 generic model from Target, never gave me any issue. This is just very poor quality control and design with Bonavita. **Please not the picture doesn't show the full error. It flashed quickly and the camera captured HErr. The full error is "Hi" on one screen the flashes to "err" and the back and forth.