Bests & Worsts Reviews from Amazon

We bought this contract for my Ipad with the understanding that it covered accidental damage, including if the screen were to crack. This is not the case. My screen cracked and we sent it in for repair, after I told the customer service operator that the damage was a cracked screen and I did not know how it happened. At that time I was told no problem. Well, after waiting a week for the box to send it to them, we called again. At that time I speculated on the cause of the damage. They put one of the options I mentioned down as the cause which surprise, they wouldn't cover. After much hassle, they grudgingly fixed the screen and sent it back with a note that said, " Due to the terms of your extended warranty agreement, cosmetic damage is not covered." I was told by one of their reps that the claim was denied and that if I said I had dropped it, it would have been covered. During this ordeal, I called the Apple Store. They would have fixed it for a very reasonable price and told me that with their Apple Care protection, no matter how the screen was cracked, it would have been covered. So, my suggestion to you as the consumer, really know what you are getting, and if you are getting an extended warranty, go with the warranty provided by the products company. It may cost more in the end, and maybe not, but you will know you are truly covered without the stress.