138
people found this helpful, as of 2023
ranked #217,301 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Initially impressed but neglectful customer service and no response from company for warranty claim.
Initially I liked this wallet. Did everything it said it would do. Hold cards, be novel, and protect from RFID. I really like the look of puzzlement people give me when I open it and fan it out. I even pretend its my cell phone and hand it people when my pretend caller asks to speak with them. Gets them everytime.
Alas.
A few months after purchasing the interior dividers started to degrade. After scouring the internet for contact information for them, I finally found info@brykenterprises.com and sent them an email citing their lifetime warranty and my desire to have my wallet fixed or replaced.
The problems: Specifically the sides of the dividers started falling out. This started causing my cards to slide out of my wallet unless I opened it perfectly level (2nd picture).
I still have not received a response from them and sent a second email today requesting a followup and also left a message at their phone number 347-815-2795. I have included a picture of the current state of my wallet 2 months later (1st picture). SPOILER ALERT: Its getting worse.
I am happy to retract this negative review once the warranty is fulfilled - one of the main reasons I decided to buy this wallet.
January 2017 · Clothing Shoes and Jewelry · verified purchase