Bests & Worsts Reviews from Amazon

I finally decided to order a Ring device, specially after being victim of a couple package thefts. Mainly because most of the mail carriers absolutely refuse (even after asking them several times, and using the online tools for delivery instructions) to ring the bell when delivering a package, so packages are left outside unattended until I notice them (I work from home). I love the idea of this device, and so far I have been able to talk to a couple of mail carriers (when they ring the bell!) and ask them to place packages elsewhere or go out and retrieve them when I’m notified that motion is detected. The biggest drawback is the motion detection that seems to take about a second to react and start recording and send out a notification (even when set at the most sensitive setting). It is sensitive enough to detect cars down the road but when someone approaches the door/porch area, it only triggers the detection/recording when the person is already leaving, so if you want to use it for face recognition this won’t work for you. I'm pretty sure if a thief comes and steals a package, I would only be able to see/record him as he's leaving. Check out my video review with actual detected footage. A couple of things I want from a future firmware update: - Ability to reboot the device remotely from the app or web UI (the only way to do it currently is to remove the device from the baseplate and push the setup button). - Ability to change motion settings remotely without having to push the ring button for them to take effect. - Ability to add time/date information to the recorded footage. - Better and more accurate motion detection. - Ability to record 24/7 for those times when the motion detection fails. You're paying a monthly/yearly premium for recoding, so why not make it available at all times? 12/10/2015 Update: Ring has stopped detecting motion just 3 days shy of the 30-day trial, definitely not a good sign. I have contacted tech support and they sent out a new unit. One star knocked down - more updates to come... 01/09/2016 Update: Ring customer care just doesn't seem to care. I was sent a total of 3 replacement units and the first two I had to send back because they sent the wrong color. The third unit I received was the correct color, but it looked used and completely beat up.... I'm sending that one back as well, ugh! 1/19/2016 Update: Finally received the correct color replacement unit. The camera still won't detect a human being as it approaches the door, the delay for the motion detection to react is unacceptable (no matter how 'sensitive' the motion detection is set, it only detects people as they walk away). At this point, I've lost hope until a MAJOR firmware update is pushed out to fix all these annoying issues. 3/16/2016 Update: Of course Ring decided to come up with the "Video Doorbell Pro" now, which addresses all the motion detection issues mentioned by so many. Instead of fixing the issues on the first generation, you now have to spend another $249 for the "advanced motion detection" which does exactly what the first generation one promised to do. 4/7/2016 Update: After MONTHS for complaining and going back and forth with tech support (which caused me to miss Amazon's return window due to empty promises from tech support), I was finally put in contact with a senior supervisor who stated that the device's PIR sensors are only designed to work on a flat linear plane and therefore since there are 2 steps to get to my front door, there is no way for the unit to detect the motion correctly. The solution offered was to angle the device downward 20-30 degrees to try to resolve the motion detection issues. Of course this would look absolutely hideous! I can only recommend for anyone looking to get a Ring just to wait for the Ring Pro to come out (late April 2016), unless you really need to depend on the battery power.