Bests & Worsts Reviews from Amazon

Manual machines, without question,produce the best cup of espresso. I have owned them in the past, and recently purchased a brand new La Pavoni. The machine arrived broken. I could not even get one cup of espresso. I called thinking that La Pavoni would have me send back the machine and replace it. WRONG. I was told that this was not allowed, and the only option I had was contact one of there US Service Agents and arrange to have the machine sent to them for repair. Even then they indicated that the repair expense would be my responsibility. At this point what do you do? So either I keep the machine as a useless decoration, or concede and try to fix it. I tried the three numbers they provided. About 10 days have gone by, and I have called each number numerous times to no avail. You never reach a real person. Only a tape recording informing you that they would contact you as quickly as possible. So, yes, a manual machine is the best, but La Pavoni warranty and service is horrible. If you want a manual, try a different vendor. Don