250
people found this helpful, as of 2023
ranked #114,542 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Keen has ruined a great product
With the exception of heavy hiking boots, for over 10 years the only shoe I have worn is this one--the Keen Voyageur, men's size 11.5. I wear them to work, I wear them to walk, I wear them to the gym--everywhere. I have problem feet: I need a very wide toe box and a narrow heel. Few shoes have ever worked for me. This one has. Until now. The pair I bought on Amazon in June 2019 was very, very different than any before (I have owned at least 6 pairs of this shoe.) The latest pair is more than a full size shorter than the 11.5 that I need. My Superfeet footbeds that I had cut to fit the two previous pairs were way too long to fit the new pair. I had to cut at least a 1/4 inch (probably more like 3/8 inch) off the toe of the Superfeet footbed to get it to lie flat in this new Voyageur. It's not just the length that's the problem. The heel is wider in the new one, so now I have heel-slip. The arch has been relocated to a position that does not match my arch or previous Voyageur's position. The sole and the toebox are much stiffer, uncomfortably so. The sole and toebox seem to be made of a different, harder material than previously. Also, minor as this is, the color is much darker than before. I read the label and found what I expect is the source of the problem. All my previous Voyageurs had been made in China (possibly some of the older ones were made in the US). The new pair was made at Keen's new plant in Thailand. Please don't take this as a complaint about Thailand--it is one of my very favorite places. This is a complaint about Keen for not making sure that the plant met their standards. IT DOES NOT. I also notice that this pair of Voyageurs was $20 cheaper than any I had ever bought before. I DO NOT WANT CHEAPER SHOES. I WANT BETTER SHOES. Keen, if you are paying attention, know this: I will pay double your regular price to get my old fit back. Seriously. My feet hurt because you decided to cut costs and sell cheaper shoes. While you're at it, bring that plant back to the US. I am so disappointed and so angry at you, Keen, that you have caused me to write my first product review ever. It really hurts when something that was not just good, but THE BEST EVER, is taken and turned into crap, but you've done it, Keen.
July 2019 · Clothing Shoes and Jewelry · verified purchase