Bests & Worsts Reviews from Amazon

After only 7 months, it stopped downloading videos and stopped deleting videos. Amazon clearly says "No questions asked, we'll replace it",,, but this is not true. I had to spend over 1.5 hours with their Tech support to try to fix the problem. They had me reset it to factory setting. Then they still wouldn't send me a new one. The best thing they can do? Send me a refurbished one after they receive mine and test it for a week... REFURBISHED is the best you can expect from them... someone else's garbage. I had a horrible experience with them.