Bests & Worsts Reviews from Amazon

This grill worked flawlessly the day that I put it together. It fired right up, connecting to the app was seamless, and the first food to come off of it was delicious. Honestly I wondered if I would ever want to use a different grill after that experience. After several cooks and some cleanings, I received an "Auger overcurrent" error message. Research online via Google and the Traeger website revealed some solutions, all of which I performed (usually related to a clogged auger). I called Traeger customer support and worked through the issue with their team. They determined I needed a new auger motor and sent me one. 11 days later, I received a fan as opposed to an auger motor. Additional phone calls ensued with different sets of conflicting information. My auger motor eventually arrived and I changed it out as well as the provided wiring harness. The error message continued. After an entire afternoon of telephone conversations with their support team, they wanted to try sending me another auger motor kit despite this not working already. They said they were unable to process a return due to purchasing this item through Amazon. Amazon's first solution was to provide a partial refund for less than 1/2 of the purchase price. Keep in mind this is all within the FIRST MONTH of having this grill. All in all, I am disappointed with the quality of product shipped to me as well as the accountability provided by the parent company. I had hoped for dependability by spending the extra money on such a well-established company, however this proved to be a lesson for me. I should have more thoroughly researched this company's integrity before paying them >$1000 for a product. PROS: Traeger name, lots of accessories, initially worked beautifully CONS: The grill broke literally 13 days after I bought it and I have spent the weeks trying to sort it out with customer service. Traeger was not willing to offer a refund as this was purchased through Amazon (despite the seller being Traeger). TL;DR: Payed for expensive grill, worked for 13 days, now Traeger will not process a return due to purchasing the item through the TRAEGER Amazon store. Initial offer from Amazon was partial refund within 45 days of purchase for ~$300 (purchase price $1199). Consider buying a grill from a company with higher quality standards and integrity.