Bests & Worsts Reviews from Amazon

I stood up one morning and the front corner leg ripped its screw housing out of the wood frame. I only weigh 160 lbs. As a broke college student, I went with the futon that I could afford and that would fit in my room. This is unacceptable. I threw out the box immediately as it was humongous, so I’m unsure how to return the broken one without spending more money on a huge box just so I can get my money back! I initially had a very similar futon that was already broken. I decided to upgrade and initially this futon was miles more comfortable than the springs in the broken one digging into me every night. After a while though, you notice that this futon has a wooden beam right down the crease where the back section pivots which left me constantly shifting overnight. My last big structural complaint is with the “patented” easy click adjustment mechanism or whatever it’s called. It feels like only one corner of the futon actual has a locking winch. If you have two people sitting on either end of the futon in sofa mode and they lean back, the person on the right will lean back about 3 inches farther than the person on the left. You can feel the mechanism straining and creaking inside. Again, the actual legs of my futon are what broke, but I imagine the backrest wouldn’t have been far behind. It’s also worth mentioning that the material is rather course. I covered the entire futon with a soft blanket I had that was conveniently the perfect size If someone from the company sees this, please just refund my money so I can toss this piece of junk in the dumpster without needing to borrow a car, buy a massive box, and get funny looks at the UPS store. The only thing that would save my opinion of this futon is if I just got a defective one and customer service replaces it/refunds me without hassle. I’ll update my review in a couple weeks pending my interaction with Amazon and the vendor. ‘Til then, I’d advise spending you money on something else. ¯\_(ツ)_/¯