Bests & Worsts Reviews from Amazon

I bought this product in Oct. I never tried to use it or needed to use it until Jan., at which the return timeframe had expired. I charged the battery for about 2-3 hours but the battery never worked. I reached out to the company. They shared they didn’t have any of the same battery in stock but could send me a loaner one that was of less quality until they got more in. I received the loaner, returned the bad battery and now they won’t respond back to my emails when I follow-up regarding my replacement. The efforts to get my battery replaced are not worth it. However, simply informing others and sharing my experience will hopefully prevent others from wasting their time and money like I did. Perhaps it will cost the company a few potential customers helping them to reflect on the importance of communication and business ethics.