Bests & Worsts Reviews from Amazon

After less than two years, our Biddeford went out - still covered under warranty. After several attempts to contact customer service (email, webpage, phone) for a "return authorization number", I received a single, completely useless email from Biddeford. They obviously are not interested in honoring the terms of their warranty. Also, our pad was sold under the Sealy label - stay away from them; Biddeford makes their electric pads...