Bests & Worsts Reviews from Amazon

I am so happy that I decided to test my canner by just canning water. My canner is defective out of the box. I called customer support and have sent them all of the information that was asked for. I am currently waiting to hear back from them. This is the second day I am waiting. I was assured that I would be helped and the canner probably has to be sent back for repair or replacement. The canner failed during the warming phase. I highly recommend that everyone start with just canning water and have your camera ready to take pictures of the display to have evidence of any error codes or whatever shows on the display because support will ask that you send that in.