Bests & Worsts Reviews from Amazon

The coffee function works fine. The espresso doesn't heat up either the coffee, nor the milk beyond lukewarm, even with an hour pre-heat. After I make a latte, I have to put it in the microwave to get it to the desired temperature.The device leaks like crazy, there is no adjustment on the steamer, both the espresso and milk are very foamy. Absolutely the worst customer service, called twice and then received an email that they want me to box it up and ship it off to a service center. This is within the first 60 days of purchase - I initially called them right at the 30 day mark. This is not my first DeLonghi product, I've purchased the EC-155 either 2 or 3 times and wore it out. Amazing that something that cost more than twice as much doesn't work even half as well. I was trying to reduce the clutter on my counter by combining both the espresso and coffee machines. Huge mistake. Won't bother sending it off to be looked at, that would be just throwing good money after bad. Horrible customer service. Won't purchase from them again.