Bests & Worsts Reviews from Amazon

Works fine until you get a different phone, which in my case was soon after purchase, and there is literally no way to get the light/clock to connect to anything but the first device it was ever connected to. I know how to read directions and resetting the device does not work (which btw requires a paperclip that is, hellooo, very quickly becoming if not effectively already obsolete in the household environment people, seriously?!). Redownloading the app (which was newly installed anyway but what the hell lets try it) does not work....FINALLY calling phillips during business hours and waiting on hold for a REAL good long time to talk about a warranty claim, however, does result in them saying they will send you a new one with surprisingly little info beyond ‘I have a new phone’. I assume because they know this is a serious problem BUT you now have to wait 47 days for your new alarm clock.....Truth....47 days. At first it was 3-5 business days then an email that it was delayed another 7 days, then another email 1 day before it was to arrive saying it will be 33 moooore days. Anyone else lil confused bout this? Meeee too. Back on the phone for me, cuz thats how everyone wants to spend their workdays..... Me: “What do I need to do to get refunded?” Them: “that will require you to go online to blahblah website, file a claim for a refund with product details, proof of purchase etc. and it will take at least 6-8 weeks for anything to go through if not longer” (Side bit of mental math, 6-8 weeks is 42+ days...interesting correlation ) Me: “Waaaaaait, so I called you folks weeks ago and walked through all this in painstaking detail and sent proof of purchase at which point you said a replacement unit was on the way and will be here in 3-5 business days. SO! Now that that is proving to be grossly unfounded Id like to change my answer Bob and I choose refund. I can buy it from your website today silly, aaaand from amazon aaaand from walmart aaand...” Them: “there is nothing we can do, you have to go to blahah website and fill out all the required information and wait for that claim to process” Me: ‘umm, so fill in all the info that you, phillips representative, are currently looking at?’ Them: ‘yes Me: ‘uhhh whuuuuuuuuut......... If only I could crowd source a response to this cuz I got nothin....truly at a loss. Dear PHILLIPS, stating some obvious here but IoT is clearly not your thing. Also your customer service is terrible. So, so bad. EPIC FAIl PHILLIPS