258
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ranked #108,791 most helpful
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★☆☆☆☆
unreliable quality, useless warranty
After researching various kind of pot sets and reading reviews in Amazon, I bough this set last September. They are shining and seems good build quality. However, after about 6 month of use, the 3.5qt pot broke. Yeah, it broke, literally. (Please see the picture I uploaded, which is next to the product image.) It is kind of surprise, as these pots look very solid and I use this pot not very frequently.
So, I contact the manufacture about the pot and offered to send them the images. After a week, I got a phone call from the manufacture and the representative is very nice. However, the only way they can offer the warranty is for me to send the pot to them together with $7 for return shipping, which means I need to pay the shipping for both ways. If this issue is within warranty, they will send me another one.
Considering the weight and size of the pot, it seems pretty obvious that it is cheaper to buy a new pot, and the representative was aware of this.
So, I will have to buy a new pot, just not from this company.
March 2010 · Home and Kitchen · verified purchase