Bests & Worsts Reviews from Amazon

I thought this would be great for my 82 year old mother. She has a First Alert, but this has so many more great services. It arrived today and I went online to activate it for her. I could not, however, get past the first page of info., so I called customer service. They informed me that the product could not be activated for use in our area, due to insufficient Verizon coverage. I was calling customer service on my Verizon phone! He was sorry, but told me to send the device back, so it is being returned. It may be wise to check with their activation website before purchasing. We are in the NE corner of PA and use our Verizon phones all the time! I am so disappointed. And my mother was very excited about having more peace of mind just knowing that help would be there, if she needed it.