Bests & Worsts Reviews from Amazon

I can't believe that Consumer Reports recommended anything from this company. I got this frame for my husband as an anniversary gift in August, and I still don't have a working frame (I write this on November 16). The first frame never turned on. It was completely dead. I tried running the update that Smartparts wants you to do online, and that did nothing. I contacted the company and was told I would receive a new power cord. The cord never came. I called back and was told that the cord wouldn't have fixed the problem (which made me realize that this must be a frequent issue) and that they had no record of my phone call. They asked me to run the update again. Nothing. They emailed me a return label and I sent the frame to them for repair for replacement. I got my second frame, but they didn't send back the power cord, the remote, or the stand. Kind of tough to use a frame with no power source. After a week or so, I got those parts and the did turn on...for a day. The morning after I got it, I turned it on and got a white screen with thin, vertical stripes. I called and emailed Smartparts again. This time, the man I was speaking to asked me to stop venting to him (I am super polite on the phone...it's the teacher in me). He told me that my SanDisk was the problem. I tried fixing it by running the online update AGAIN, but nothing changed. He said it might work again if I got an SD card. I told him I was not willing to purchase a separate memory card for a frame that has continued to fail for me and is supposed to work via the USB cable that comes with it (which, by the way, they recommend NOT using right in the user's manual). I insisted that I wanted to return it for a refund. He refused to offer a refund, but sent me a return label after I pushed the issue. That was over a month ago. I still haven't received the third frame. I have contacted them twice about the third frame, and both times was told it would ship the next day. Basically, I really wish that I hadn't ever purchased anything from Smartparts. Only one customer service rep. I spoke to was helpful. The others were evasive and frustrating. I have spent so much time and energy on getting this frame thing to work. I am taking the time to write this so people can go another route. There are more reputable companies out there who make similar products. I highly encourage you NOT to purchase an item from Smartparts.