Bests & Worsts Reviews from Amazon

I was there for the V1 launch of this product in 2011. I purchased three bands--all of which failed (battery issues), two of which were replaced, both of which failed (battery issues, again). So I was out the $99 on the last band I purchased. I was really excited when Jawbone offered to give me a V2 unit at the 2012 launch. That was real nice of them I thought, seeing as I was still out that $99. My brand new UP V2 arrived and it was great! I enjoyed the new software, and the calorie tracking. I loved the addition of the nap function. I had lost four pounds and was feeling awesome. My UP V2 was holding a charge--everything was fantastic! Well, until it wasn't. Three weeks into my UP V2 experience, and the battery stopped holding a charge. I got a sinking feeling in the pit of my stomach. I'd been through this before. Charge to 100%-battery dead in 2 hours-charge to 100%-battery dead in 2 hours. Oh no, it was happening AGAIN! I had been so careful. I'd made sure to take it off while bathing (Jawbone claims the V1 problem was from water seeping into the device), I'd made sure not to splash water on it while washing my hands or doing the dishes... and still, here we were with battery failure. So I contacted customer service. And that's where things went into the EPIC FAIL category. I don't know what's going on with customer service. Either they feel they don't need to replace the three week old unit (which has a 60-day guarantee and a 1-year warranty) because it was received for free, or customer service is dropping the ball big time. I've submitted two tickets, and I've still yet to hear from customer service--I suppose unless you count a request for a contact number, which I gave them but then subsequently never heard back. From talking to other folks on the Jawbone UP forums, it appears that I'm not the only one having trouble with customer service, so I suspect the "free" part doesn't factor into it. THE FINAL COUNT DEVICE: Great when it works, but expect it to stop functioning at some point before the 60-day guarantee. CUSTOMER SERVICE: Don't expect to get your money back or a new unit and you'll be fine. MY ADVICE Skip this one. Look for other offerings by Nike+ or Fitbit in the meantime.