Bests & Worsts Reviews from Amazon

One of the three dimmers was dead out of the box. I installed it and it did not function. A multimeter confirmed no continuity with the switch in the "on" position. The second and third switches in the three pack work. The Lutron Diva is a very good tunable dimmer overall. I would rate the product itself four stars. The switch mates well with other Diva-series paddle switches visually, and the dimmer works smoothly and can be tuned from the front, with the switch screwed into the box. The tuning range is very good and I have yet to find a dimmable bulb it does not work well with. My only qualms are that it is fairly bulky (it extends 1.5" back from the faceplate across the entire width and height of the switch) and includes and additional wire for a three-way setup, which I find to cumbersome for typical two-way switch installations. With three of these in a 3-gang box, it's a very tight fit, and the presence of the extra wire which must be nutted off independently exacerbates the issue. I would prefer it if Lutron sold separate two and three way versions of the product. I have never had an issue with a Diva that worked out of the box, they seem to hold up very well. I have two issues with this buying experience, one with Amazon and one with Lutron. The fact that Lutron is shipping switches that fail a basic continuity test indicates a very low quality assurance standard, perhaps just a visual inspection. I find this to be incongruent with the cost of this product. If you were getting bad switches every now and again in from a bargain-basement model I'd live with it, but though Chinese-made, this is nonetheless one of the nicer and pricier residential switches on the market, you'd really expect it to bat batter than 0.667 for the price. My second qualm is with Amazon. Once I found the bad switch, my choice was to return the whole multipack and blow my deadline for having this installation done, or suck it up and eat the cost of the bad switch. I was forced to do the latter. Amazon offers no way to remedy one bad item in a multipack, and the packages the switches come in are clearly marked as coming from a multipack, so you cannot try to return it as a single. I will try to follow up with Lutron and will update this review if that works. But given that this switch apparently gets no meaningful QA from Lutron, and Amazon offers no way to return one of the three, I am giving this item a negative rating and would strongly advise any potential buyers to either buy these one at a time, or buy the 3-pack locally from a retailer that will allow the return or exchange of the switches individually.