Bests & Worsts Reviews from Amazon

So far I am disappointed by the quality of the kayak. The hull and seats are very nice. The pedal drives and paddles not so much. The paddles are very cheap. My model kayak is a tandem with two seats and pedal drives. One of the pedal drives was manufactured incorrectly such that you need to "pedal backwards" in order to go forward. In addition, both pedal drives exhibit a very loud clanking sound when pedaling faster than a slow walk (see video). Finally, the kayak is VERY heavy and wide. I understand that this is technically a "fishing kayak" and designed to stand on, but given the width, it is almost impossible to effectively paddle the kayak unless your paddles are placed vertically into the water. I've opened a support ticket with BKC to see if I can get the pedal drive issue corrected. Depending upon the quality of the support I get I will update my review accordingly. Support claims a 24-48 hour turnaround time. It's been about 72 hours and I'm still waiting for some sort of response. If I cannot get satisfaction I will be returning the kayak to Amazon. Update: After not getting a response from BKC I started calling them again. Finally I go a support specialist who was very nice and agreed that the pedal drives were defective and has initiated the process of shipping me new drives. The process is that they are shipping new drives with a return label for the defective drives. The specialist indicated that there is a steel reinforced nylon belt in the drive. The belt has nylon teeth. The belt connects the pedal gear to the drive gear (think a bicycle chain). When you put pressure on the pedals (i.e. pedal fast) the belt "skips" over the gear creating the clanking sound. I am very concerned that this problem will not be addressed by the new drives given this design. I am also concerned that over time, the skipping of the belt on the gear will wear the drive belt to eventual failure. Will update once I get the new drives. UPDATE So I waited almost a month with numerous calls to BKC support. They finally told me that the "warehouse" had some unidentified shipping issues with certain orders and that my order would be shipped out in the next couple of days. Low and behold I got my order... sort of. The order was for 2 replacement pedal drives. The paperwork said 2 replacement pedal drives. The support staff said 2 replacement pedal drives. I got 1 replacement pedal drive. So now I need to get back on the phone and listen to very annoying seagull background audio while I try to get BKC to once again get my order right. Not a good experience so far for a $2.2K purchase.