Bests & Worsts Reviews from Amazon

My Weber grill does not heat up enough to cook anything adequately. In discussing this problem with the company, they suggested that the problem was the regulator needs to "pressurize" before lighting the grill. The procedure for this is to turn on the gas and wait for at least one minute before lighting the grill, longer if the temperature is below 70 degrees. While this appeared to improve the performance of the grill, mine still did not heat up adequately, reaching only 250 degrees over a twenty minute period. It was then suggested by the company that the propane tank I was using has an "OPD" safety device that was malfunctioning and blocking the flow of gas to the regulator. I purchased a one liter propane canister and their was no improvement in performance, thus one assumes the problem is not with the OPD safety device on the propane tank since there is no OPD device on the canister. I then decided to purchase a generic regulator and some adapters to fit the 1/8" non-standard orifice of the Weber grill, based on a U-Tube video of how to fix a low flow Weber Q Grill. It should be noted there were 35,000 hits on this site detailing how to fix a Q series Weber Grill. After making this modification, the Weber Grill worked perfectly, heating up to over 400 degrees in twenty minutes. This tells me the regulators on the Weber Grills are of poor quality or perhaps poor design, and the customer service department either does not understand how to diagnose a defective regulator or they are just hedging. If your Weber Q series Grill does not heat up adequately within ten or fifteen minutes I would recommend tossing the regulator and getting a generic regulator.