Bests & Worsts Reviews from Amazon

I initially loved this mattress pad, but it lasted less than a year. The lights on the controller started flashing, like in many other reviews, and nothing anyone suggested fixed it. I unplugged it, during which time my puppy chewed through the controller cord. I contacted Sunbeam via their website about buying another set of controllers, but never heard a word back. Not only is this a poor quality heated mattress pad, but customer service is non-existent.